Common Questions
Frequently Asked Questions
Can the AI handle multiple related questions?
Yes, when conversation context is available and the relevant information is configured, the AI can handle multiple related questions within the same conversation.
Can it use my website content?
A supported website crawl/import or knowledge-base workflow can make relevant website information available to the AI. The content must be successfully imported/indexed and relevant information must be available.
Can I add it to my existing website?
A website chat widget or supported integration can be used to place the AI Sales Employee experience on a website, depending on the implementation.
Can it collect leads?
Yes. A configured workflow can collect details such as name, phone, email and customer requirements through chat or a connected form.
Can it qualify leads?
Yes. You can configure relevant questions so the AI gathers information needed to understand and categorize enquiries.
Can it replace a human salesperson completely?
It is better treated as an AI-assisted sales workflow. Complex, sensitive or high-value conversations may still require a human representative.
Can it connect with a CRM?
CRM connectivity depends on the supported integration or API available in your implementation. The integration page explains the typical workflow areas.
Can it work 24/7?
A website AI assistant can be available outside normal business hours, subject to your hosting, platform and implementation setup.
How do I get started?
Start by defining your website, business category, services/products, common customer questions and lead qualification requirements. Your team can then configure the knowledge and workflow.